Look Door Viewer FAQs

Have a Question About the Look Door Viewer?

Do the monitor and camera need to be installed close together?

Yes – the monitor and camera are connected by a cable. The monitor must be connected to the camera for it to function. The monitor should sit on the inside of your door, and the camera should be on the exterior side.

Can the Look be installed on a wall?

This is not an intended install of the Look Door Viewer. Additionally the cable connecting the camera to the monitor is not long enough to support the thickness of a standard wall.

Will Look fit where my current mechanical peephole or door viewer is?

In most cases, yes. Look requires a 9/16” hole for installation. Newer doors will typically be this size, older doors may be 1/2” and need to be slightly enlarged to accommodate Look.

Will Look connect to my home network?

Look requires a 2.4 GHz WiFi network with a password. There may be issues connecting your Look to your home network if the network requires 40 MHz channels or only allows N rate connections, these are advanced settings that are not common.

Is Look built to withstand outdoor conditions?

The Look camera is designed to be fully exposed to rain and dust. The camera is designed to work in temperatures as low as -20 C or -30F. The monitor is designed for temperatures above freezing.

Will Look work with a storm door?

Look will still allow visitors to ring the doorbell on your Look and have live two way communication with you. When installed behind a glass storm door the PIR or motion sensor will not function reliably and we therefore recommend that it is turned off within the app.

Can Look be linked to my existing home doorbell?

At this time look cannot be integrated into your current traditional doorbell.

Why doesn’t my Look display any video after install?

When you first power on your Look it will be in WiFi Direct Mode – you need to use the Look App to setup the device before it will display video on the screen. Please refer to the Look App Quick Start Guide.

Why is my Look LED flashing blue and red?

Blue and red flashing indicates Look is in pairing mode. This means you must go through the connection process using the Look app. Please refer to the App Quick Start Guide.

Why is my Look LED flashing red and pink?

This typically indicates that Look is having trouble associating with the WiFi network. Please check the signal strength and that your password for your WiFi has not changed.

Can I view the video feed from my Look at any time?

You can view a live video feed from your Look up to 60 seconds after a doorbell press or motion event.

Can more than one person talk to a visitor at once?

The Look only supports one live two-way communication session at a time. If a second user attempts to answer a doorbell they will get a notification explaining that the Look is already in use.

Where will I see notifications when someone rings the doorbell?

When someone presses the doorbell on your Look, you will hear a doorbell chime from the device. You will also get a notification on your smartphone through the Look app. You can disable notifications to your phone within the app if you desire.

Can I store more images if I use a bigger microSD card?

The Look stores 5,000 images on the SD card, increasing the size of the card does not increase this limit. Please note the microSD card is required for operation and is provided with your Look.

Can the visitor at my door see me during two way communication?

No, you can see and hear your visitor via the app, but the visitor will only be able to hear you.

What type of battery does the Look use?

The Look comes with a rechargeable battery pack. The battery can be recharged while installed in the device or when removed using the provided micro USB cable and a standard 1 amp USB charger from your smartphone or other smart devices.

How long does it take to recharge the Look battery?

Depending on your charger, the battery will take a few hours to recharge. Using a charger with less than 1amp output, such as some ports on a computer will cause the charging time to be longer. The battery LED will be green when completely charged.

How long will my battery typically last?

The battery life you’ll experience with Look really depends very heavily on the settings you choose within the app as well as the traffic at your front door. For example, choosing to turn motion detection off, you’ll save quite a bit of battery life. If you choose to have photos taken rather than video, again you’ll save battery. Recharging the Look is very easy – Just pop out the rechargeable battery pack and connect to a power source via the micro USB cable that’s provided in the packaging.

Sometimes images of my guests' faces can be very dark, how can I improve this?

Sometimes, the position of your home versus the sun can create images where the user's face is dark. You can brighten your visitors' faces by adjusting the daytime video settings. Typically increasing brightness will help this issue, but will cause the background to be less clear. All doors are unique so you may need to adjust the setting more or less based on your opening.