Disclosure Policy
Responsible Disclosure Policy
Yale believes that the disclosure of vulnerabilities is essential to improving the quality of our products and services. Yale values the insights of the security research community and welcomes disclosure and collaboration.
Through our responsible disclosure process, Yale will work with security researchers and other vulnerability investigators to make our products and services more secure by providing a mechanism to privately report vulnerabilities with legitimacy and integrity. Responsible disclosure ensures that security infrastructure is tested and proven reliable. This process allows us to work collaboratively with the researchers to identify and mitigate vulnerabilities quickly in an ever-changing security environment.
The following is Yale responsible disclosure policy:
- Yale will disclose known vulnerabilities and their fixes to its customers in a manner that protects the end-users of our products. Disclosures made by Yale will include credit to the person who first identified the vulnerability unless they request otherwise.
- Yale is open to communication and working with security researchers who come to Yale with a shared interest in improving security and coordinating the distribution of information, including both the vulnerability and the solution that addresses it.
- Yale does not have a bounty program nor a monetary award for the researcher, however, Yale will provide credit and publicly acknowledge in a written advisory, the work of a security researcher who privately brings the company valid information about a vulnerability and then works with Yale to coordinate the public announcement after a fix or patch has been developed and tested.
- Security researchers are allowed to post a link to the Yale advisory on their own websites as recognition for helping minimize risks and helping end-users protect themselves.
We ask the security researcher community to work with Yale to coordinate the public disclosure of a vulnerability. Prematurely revealing a vulnerability publicly without first notifying Yale could hurt end-users, exposing sensitive information and putting people and organizations in danger of malicious attacks.
To that end, Yale strongly advocates a two-step process: first, private disclosure of a potential vulnerability to Yale. Once the vulnerability is validated and resolved, Yale coordinates the public disclosure, which includes the recognition of the security researcher’s discovery, confirming that credit is given to the right person(s).
We ask that researchers recognize that our actions to investigate, validate and remediate reported vulnerabilities vary based on complexity and severity. We will communicate expected timelines, changes and collaborate where possible. Additionally, we request that researchers not utilize Denial of Service tools or compromise Yale user infrastructure or personal information while performing testing or evaluation. If this kind of testing is necessary, we request they contact us, so that we may provide testable products in a non-production environment for such purposes where reasonably possible.
Like other leading companies, Yale applies industry best practices for coordinated disclosure of vulnerabilities to protect the security ecosystem, ensuring that customers get the highest quality information, drive public discourse about ways to improve products, protocols, methodologies, standards, and solutions.
As part of its responsible disclosure program, Yale is seeking relationships with security researchers who adhere to a coordinated, shared responsibility approach to publicly disclosing a vulnerability. Yale invites security researchers and other vulnerability investigators to join us in this effort.
CALL TO ACTION
If you believe you have discovered a vulnerability, refer to the Security Issue Reporting Guidelines below in the Yale Security Resources Center for instructions on how to privately submit your findings to the Yale Security Response Team, or you can connect with us directly support@yalelock.com.
Yale Security Resources Center
Reporting Guidelines
Security Issue Reporting Guidelines
Steps to Report a Vulnerability.
Please report any potential or real security vulnerability claim to the Yale Security Resources Team via email at support@yalelock.com. Please encrypt your email with PGP and this public key.
Please include the information below in your email report:
- First and last name
- Company name
- Contact phone number (optional)
- Preferred email contact
- General description of the vulnerability
- The product containing vulnerability (hardware & software versions), part numbers
- Tools, hardware, and other configurations required to trigger the event
- Any security or service pack updates applied
- Document instructions to reproduce the event
- Sample code, proof of concept, or executable used to produce the event
- Definition of how the vulnerability will impact a user including how the attacker could breach security on-site
- Affected product
- System Details
- Technical Description and steps to reproduce
- Proof of Concept (provide link)
- Other parties and products involved
- Disclosure plans/Dates/drivers
- What was the purpose and scope of research being performed when found (context)?